Distance Sales / Service Agreement
Last Updated: 18.03.2026
DISTANCE SALES / SERVICE AGREEMENT
(Online Reservation – Spa Services – Transfer Service – Deposit Payment)
1. PARTIES
1.1. SELLER / SERVICE PROVIDER
| Title: | HdvTurizm Otelcilik Tic. Kuy. Teks. İnş. Tar. Ür. Ltd. Şti. |
| Address: | Çolaklı Mah. İstiklal Cad. No:11, 07600 Manavgat / Antalya |
| Tax Office: | Manavgat Vergi Dairesi |
| Tax Number: | 4610297785 |
| Brand / Business Name: | Keyf Wellness |
| Websites: | www.keyfwellness.com / www.keyfspa.com |
Hereinafter referred to as "Company".
1.2. CONSUMER / CUSTOMER
The individual who makes a reservation through the website, purchases a service, or pays a deposit will be referred to hereinafter as "Customer".
2. SUBJECT OF THE AGREEMENT
The subject of this agreement is the reservation made by the Customer electronically through the Company's websites;
- Spa and wellness services
- Hamam and massage packages
- Additional services
- Deposit payment related to the request for free transfer
- Online payment and cancellation/refund conditions
which determines the rights and obligations of the parties.
3. NATURE OF THE SERVICE AND RESERVATION
3.1. The Customer creates a reservation by confirming the service package, date, time, and any transfer request selected on the website.
3.2. The reservation becomes valid upon successful completion of the payment or deposit transaction and approval by the system.
3.3. The Company reserves the right to make reasonable changes to reservation times due to operational suitability, weather conditions, technical malfunctions, force majeure, or security reasons. In such cases, suitable alternatives will be offered to the Customer or necessary refunds will be made.
4. FEES, PAYMENT AND VIRTUAL POS
4.1. Service fees are collected based on the prices announced on the website at the time of reservation.
4.2. Payment can be made via credit card, debit card, or other online payment methods offered on the website through the virtual POS system.
4.3. The Company may contact the Customer to confirm the reservation if deemed necessary.
4.4. The Company is not responsible for delays, authorization cancellations, or payment failures due to technical reasons arising from banks or payment institutions; however, it will inform the Customer as soon as possible.
5. FREE TRANSFER OPTION AND 15 EUR DEPOSIT
5.1. If the Customer prefers the free transfer option during the reservation, they must make a deposit payment of 15 EUR to finalize the transfer planning.
5.2. This amount of 15 EUR is charged for transfer organization, vehicle planning, seat allocation, and operation reservation purposes.
5.3. This item does not apply to reservations made without selecting the transfer option.
6. CANCELLATION AND REFUND TERMS
6.1. Special cancellation policy for reservations with transfer
If the customer has chosen the free transfer option and paid a deposit of 15 EUR:
In cancellations made up to 24 hours before the transfer time, the full amount paid will be refunded.
In cancellations made up to 12 hours before the transfer time, 50% of the amount paid will be refunded.
In cancellations made less than 12 hours before the transfer time or in case of no-show, the deposit will not be refunded.
6.2. Cancellation by the Company
In the event that the reservation is canceled due to reasons originating from the Company, the payment collected from the Customer will be refunded in accordance with the relevant legislation.
6.3. Special arrangement in favor of the customer
The cancellation/refund provisions in this agreement are special commercial conditions offered by the Company in favor of the Customer. Exceptions regarding the right of withdrawal for relaxation/reservation services offered on specific dates or periods are reserved. Article 15 of the Distance Contracts Regulation provides for exceptions for accommodation, transportation, food and beverage, and leisure/relaxation services to be provided on a specific date or period.
7. INFORMATION ABOUT THE RIGHT OF WITHDRAWAL
The general rule in distance contracts is that the consumer can withdraw without giving any reason within 14 days. However, there are exceptions in the legislation for reservations, transfers, relaxation, and similar services that must be provided on a specific date or period. Therefore, the cancellation and refund conditions explicitly stated in this agreement apply to spa/transfer reservations made for specific days and times through the website.
8. CUSTOMER'S DECLARATIONS AND OBLIGATIONS
8.1. The Customer accepts that the name, surname, contact, hotel information, and other details provided during the reservation are correct.
8.2. The Customer is obliged to inform in advance if they have a significant health condition that prevents them from receiving services.
8.3. The Company may refuse to provide services or change the scope of services in cases deemed inappropriate for health and safety.
8.4. The Company cannot be held responsible for any disruption of the reservation if the Customer is not present at the reservation time, is not at the transfer point, or is late.
9. COMPANY'S RIGHTS AND OBLIGATIONS
9.1. The Company agrees to provide the confirmed service in accordance with the announced content and reasonable quality standards.
9.2. The Company may offer equivalent services, different times, or alternative planning for mandatory operational reasons.
9.3. The Company fulfills its obligations regarding pre-information, contract confirmation, and record keeping in accordance with the legislation.
10. PROTECTION OF PERSONAL DATA
10.1. Personal data belonging to the Customer may be processed for the purposes of creating the reservation, receiving payment, organizing transfers, providing services, customer communication, and fulfilling legal obligations.
10.2. Personal data is processed in accordance with the applicable KVKK provisions and the Clarification Text published on the Company's website.
10.3. The Customer can electronically approve the necessary explicit consents and notifications during the reservation process.
11. ELECTRONIC APPROVAL AND EVIDENCE AGREEMENT
11.1. The Customer accepts that they have read and approved this agreement, the pre-information text, the cancellation-refund conditions, and the payment obligation on the website.
11.2. The website, payment system, reservation records, email records, SMS records, and system logs are considered evidence between the parties.
12. FORCE MAJEURE
Natural disasters, epidemics, fires, wars, terrorism, transportation obstacles, administrative decisions, technical system failures, and similar situations beyond the reasonable control of the parties are considered force majeure. In such cases, the parties cannot be held responsible for failing to fulfill their obligations immediately.
13. DISPUTE RESOLUTION
In the event of disputes arising from this contract, Turkish law shall apply. For disputes arising from consumer transactions, the competent Consumer Arbitration Committees and Consumer Courts at the Customer's residence or at the location where the transaction was made shall have jurisdiction.
14. VALIDITY
The Customer is deemed to have accepted all the provisions of this contract at the moment they complete their reservation through the website and provide electronic approval.